I was able to cancel my account with comcast, just two weeks ago, in under twenty minutes.
Are you saying that if he had hung up, and called again, he would have faced an equally long phone call?
My point is that he did not have to put up with this. Obviously there are going to be some bad apples amongst the thousands of comcast customer service employees. He could have hung up on this guy, called back, and gotten a much more reasonable employee to cancel his account.
In twenty minutes, at my hourly rate, I earn roughly:
- the entire hourly-equivalent salary of a new high school teacher (average, US) or
- enough to pay for my entire Starbucks consumption for over a week or
- enough to pay for almost two of my family's "luxuries" (netflix and one other service) or
- enough to pay for the entire quantity of gas I use every month or
- almost certainly double (or more) of the Comcast Rep's wage
This isn't meant to brag but to put in perspective what twenty minutes is worth via a common valuation (money). The lower the socioeconomic class, the more twenty minutes is actually worth, because they tend to have to work more hours to make ends meet, and thus their free time, unit for unit, ought to be valued more highly than mine.
Yeah, I was mostly joking about that, because bragging that it took 20 minutes is silly. I noticed it said he didn't begin recording until 10 minutes in, but the 8:14 was funnier ;)
Besides, the ~18 minutes is still faster than the parent poster's claim.
Twenty minutes? Did you maybe intend to say twenty second? Because twenty minutes sounds rather terrible.
Secondly, realize that this guy's entire job is to do exactly what he did: This is what Comcast trains him to do; It's what they pay him to do; His rewards are based upon him doing exactly what he did. His role is not to fulfill your cancellation request, but to do everything possible to stop you from cancelling.
Bad apple? He is probably the star of Comcast's retention department. Comcast will probably play this tape as training material.
Are you saying that if he had hung up, and called again, he would have faced an equally long phone call?
My point is that he did not have to put up with this. Obviously there are going to be some bad apples amongst the thousands of comcast customer service employees. He could have hung up on this guy, called back, and gotten a much more reasonable employee to cancel his account.