We recently switched to Braintree from PayPal Payments Pro. While we're not "small," (>£10million/year) the process was largely painless and I can't recommend them enough. We also needed to take AMEX cards and found setting that account up extremely easy (though we already had an AMEX account).
The only thing that does seem slightly annoying is all their support and accounts people are in Chicago, meaning the inevitable back-and-forth can drag on for way longer than it should for merchants based in Europe. Hopefully this is something they will get ironed out once they have some significant traction in the EU.
That's one thing I like about Paymill, from an initial impression. They're in Germany, so I'm in the same timezone. I just had a small email exchange today and it was nice knowing they could response so quickly.
Nope. We operate primarily on a recurring subscription basis, so we're just having to maintain backwards-compatibility for those customers currently on PayPal.
To be honest, PayPal could not have been less helpful at any step of the process, both before we were wanting to switch and during the process. They're a total nightmare of a company to deal with.
Yes I ask because we see a lot of companies stuck in that bind and ultimately running two processes for quite some time. Well at least the worst is by far behind you.
The only thing that does seem slightly annoying is all their support and accounts people are in Chicago, meaning the inevitable back-and-forth can drag on for way longer than it should for merchants based in Europe. Hopefully this is something they will get ironed out once they have some significant traction in the EU.