I don't agree with this. In my view, there are plenty of cases where the product changes are shoved down our throats.
I think the problem is that the product folks don't actually listen to the market. They read Jobs' biography and are convinced that they will tell their users what product they will like and that they will see the light later on.
The sad reality is: they are not Jobs (and even he was not faultless). So, we get Mac like Windows interfaces, we get mail clients losing features, we get AI in every single app you see, etc.
I think the problem is that the product folks don't actually listen to the market. They read Jobs' biography and are convinced that they will tell their users what product they will like and that they will see the light later on.
The sad reality is: they are not Jobs (and even he was not faultless). So, we get Mac like Windows interfaces, we get mail clients losing features, we get AI in every single app you see, etc.
Just my 2c.