I've had the same problem the last few weeks looking for a colocation provider in my city for half a cabinet. Ever time I ask for information through a web form, they ask for a conference call. I reply back with my power and bandwidth requirements and ask them to email me a quote. At that point I'm usually ignored. I finally selected a provider two hours away who publishes their pricing online.
This is what gets me - the time. In things like Payroll, or Merchant Accounts, where I have a ton of options, I could spend all week on hour long con calls, just to get pricing ball parks from all of the viable vendors. I don’t even need hard prices on a website - but I could really use 1) people that are willing to talk to me for 5 minutes, not an hour. 2) some reason on the web site to choose your company to devote my time to.
Interestingly what this lack of info usually leads to is us going with services our friends and acquaintances suggests - we just don’t have the time to listen to all the salesmen.
