I wouldnt have called whoever it was the guy in the article was quoted as callin multiple times until she sounded irritated. Yeah the government appears to be at fault but regardless this is not the time to be irritating in such a way. Having a lawyer who is golf buddies with that lady's boss would probably make a bigger impression, not that the jotform guy would have known that at the time, but nonetheless. Reminds me of the old maxim "keep your friends close and your enemies closer." anywayz this whole debacle is frustrating but hopefully it will illuminate some of the gov't's tactics to those of us who were still in the dark