I see it, but I also see one man's answer to that ages old philosophy question, "Would you kill one child to save the majority?"

In his eyes, his entire business was marooned with little hope of recovery due to the limited amount of information he was working with. He was fully in bargaining mode at that point, and if they could just identify to him what the problem was, he would resolve it -- by any means necessary -- for the sake of the rest of his users and revenue.

I'm not saying that makes it different, or if it's wrong or right. I am saying I understand.