One time, in 1995, Glendale Federal made an error for $-3200 on my account. Confused me with a similar named customer in Turlock. Took two weeks to settle out and another two weeks to reverse the overdraft fees. $3200 was a lot of money for me at the time.
Edit: error rate of 1 per 20 years seems very good to me.
Edit: error rate of 1 per 20 years seems very good to me.