I've done two orders from Pottery Barn but had problems with both of them. My bed was delivered without the necessary bolts and instructions. I just had a dresser delivered and it’s so messed up it’s not even usable.
Who sells good furniture at a similar price point?
I do not do it because I am cheap. You literally cannot find the same quality as new. I know because my uncle is a carpenter. The only way to get the same quality new is to commission the piece yourself, but then it takes lots of time and lots and lots of money. And I refuse to furnish my house with IKEA particleboard crap.