We were also surprised by the Oakland thing, as I know they helped with petty crime where the damage was less than a full blown stolen car. It was not a very shady area and it was in their jurisdiction. I heard it's not that uncommon, and a SFPD officer told us that it's probably because we said the robbers where armed and they just don't get involved with that.

The car got recovered by an asset management crew though and it went smoothly AFAIK.