When you try to return some products, the only choice is to speak to an agent via live chat.
Also relatedly, I made a complaint via feedback-form about Amazon Prime issues a couple years ago on a Friday. An Amazon support agent called me on a Sunday* to help me work through my issues. It was the middle of Summer and I was out adventuring, so I didn't have time to get into the issues, but it sure surprised me.
*Here in Austria almost everything is closed on Sunday, except public transport, care homes/hospitals and restaurants/bars, so it was doubly-shocking to receive a phone call.
Also relatedly, I made a complaint via feedback-form about Amazon Prime issues a couple years ago on a Friday. An Amazon support agent called me on a Sunday* to help me work through my issues. It was the middle of Summer and I was out adventuring, so I didn't have time to get into the issues, but it sure surprised me.
*Here in Austria almost everything is closed on Sunday, except public transport, care homes/hospitals and restaurants/bars, so it was doubly-shocking to receive a phone call.