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Issue with this approach at some companies though is when Special X Team is measured by the quality of X, but has little authority over Product teams, who have no incentive to do X well.


> Special X Team is measured by the quality of X

So don't measure the special X team by the quality of X, but the quality of service they provide to the product team in pursuit of X.


Agreed that would be nice, but you'd be surprised at some companies thinking..




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