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> that sounds like something with whatever identity server you're using.

The relationships between the home server, identity server, and client on Matrix are not made clear in any user friendly way in the Matrix documentation for homeserver operators so I can't imagine it's clear for end users either.

It's one of the things that I think keeps killing Matrix. Now let's see if Arathorn shows up to tell me how wrong I am. Wouldn't be the first time. Nothing inspires confidence in the maturity of a product like a CEO that joins discussions to tell users who've had bad experiences that it was their fault for not understanding the documentation. That's how Facebook got so big, don't you know?

I'm absolutely obsessed with chat solutions like Matrix and Arathorn probably doesn't remember me but I remember his attitude towards my feedback.



> Now let's see if Arathorn shows up to tell me how wrong I am.

You may want to consider how your (seemingly legitimate) comments about the documentation might sound to Arathorn, who is obviously working hard to engage with the community and owes you nothing. For comparison, Arathorn seems to have engaged constructively with other more polite comments in this discussion.




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