Unfortunately I have to agree with this view. I'm in the UK and I've ordered from many vendors, including food from brick and mortar shops which offer the option to purchase online.
Although in the majority of cases things went well, the two things that really set Amazon apart is (A) the fact that it acts like an arbiter in favour of the buyer (which I argue it should be the standard anyway) and (B) it doesn't haggle or makes it difficult to return faulty or products I'm unhappy with for whatever reason. Again, though I didn't need to return many products for the most part, when I did need to do that a number of sellers made it cumbersome for me to do so.
For a more recent example, I've ordered food from Morrisons online (a UK supermaker chain) and one of the products was not in there. There was no easy way to get it fixed somehow (like a partial refund or something), which reminded me once again why I buy on Amazon even though I'd very much prefer not to.
Although in the majority of cases things went well, the two things that really set Amazon apart is (A) the fact that it acts like an arbiter in favour of the buyer (which I argue it should be the standard anyway) and (B) it doesn't haggle or makes it difficult to return faulty or products I'm unhappy with for whatever reason. Again, though I didn't need to return many products for the most part, when I did need to do that a number of sellers made it cumbersome for me to do so.
For a more recent example, I've ordered food from Morrisons online (a UK supermaker chain) and one of the products was not in there. There was no easy way to get it fixed somehow (like a partial refund or something), which reminded me once again why I buy on Amazon even though I'd very much prefer not to.