1) Yeah we're working on more in-depth workflow videos and a live demo.
2) It's for giving feedback on your product. We don't force people to signin but we do ask them for a name and email (like blog comments). It's so that you can follow up with those people when you launch that new feature or fix their issue.
3) Design customization is on all accounts (like what Foodily used). Full HTML/CSS customization is currently only on the highest plans.
This is great feedback on where we're creating confusion. I appreciate you taking the time.
I also would like to emphasize the value of a demo. Feature lists and videos do not let me control the experience and get the answer to my questions as quickly. Also, make sure to put it at the top, in the same bar as your logo.
Many times, I have bought a service over another because of the speed at which I can see exactly what I get. I want land on your page and be able to see demo, right off, and immediately see the concept, design, and layout. No ready, watchy, or thinky, just clicky.
HN won't let me reply directly to your latest reply. Weird.
This is great feedback, and I'm trying to figure out the best way to act on it. Here are some options:
1. Point to a user-facing demo (like http://feedback.uservoice.com)
2. Point to an admin-side demo where you can play with fake tickets
3. Offer a 30-day free trial (which we do, but it may not be easy to find)
2) It's for giving feedback on your product. We don't force people to signin but we do ask them for a name and email (like blog comments). It's so that you can follow up with those people when you launch that new feature or fix their issue.
3) Design customization is on all accounts (like what Foodily used). Full HTML/CSS customization is currently only on the highest plans.
This is great feedback on where we're creating confusion. I appreciate you taking the time.