Yes, I told the people about this precedent. And the FCC. Not really my place to get them to call.
I think people don't believe a technical glitch is a real world problem. I've tried to tell them that it is definitely impacting their business (restaurants and cafes) and so there is in addition, a monetary impact, just as if someone was causing damage to their business that drove away customers.
Actually, numerous studies have shown that restaurants that offer wifi spend a surprising amount of time assisting customers with logging in, and the average sit time skyrockets when people are checking email instead of consulting the menu. If these aren't designated cyber cafes we're talking about, it could be good for business. On the other hand, the situation described here would drive me crazy and I would be fantasizing about picking locks and climbing on rooftops trying to find the evil little device.
I think people don't believe a technical glitch is a real world problem. I've tried to tell them that it is definitely impacting their business (restaurants and cafes) and so there is in addition, a monetary impact, just as if someone was causing damage to their business that drove away customers.