"I do appreciate the youthful incredulity of thinking you can save us a million dollars a year by pointing to a hard-drive rack . It’s good to question the fundamentals! And we’ve done just that. Spreadsheets up the wazoo. We don’t spend a million dollars with glee. But you can try to cut corners on redundancy and availability, and then you can see how much leniency your customers will show you when you lose their files and have to explain yourself. I’m the one who has to say sorry! So I have to be able to look at our setup and believe we did everything possible to keep our customer’s data safe, and then some. This is that."

-DHH

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