I can definitely attest to the poor customer support - the wait times for car2go were unacceptable across the board. My credit cards on file expired twice during my time as a customer of the service and each time that put my account into negative balance which took literal weeks to resolve.

That said it wasn’t common that I needed to contact them so this frustration didn’t come up too often even as a $200+/month customer over the past six or so years.

For me in Montreal, it took a WEEK for my account to be verified! Nobody I could talk to could explain why, and for English I was transferred over to Toronto support, who were understandably confused at my address! And at the end, I got a $12/hr rental for a SmartCar that can't handle plowed roads, when a Honda Accord from Avis costs me $35 for the entire day. Service is useless, good riddance.

Was it difficult to get service in English? I remember now that I never got service in French. When I called, I would press the button for French and always get an anglophone speaker. But that's a problem I get with most companies.

I still don't agree with the good riddance. That's not what it means.

Probably car2go offices in Montreal had the infamous Québec customer service attitude.

Communauto is still surviving because they are backed by Québec govt paid for by the tax payers. Services such as Communauto and Teo Taxi should not be funded by tax payers. I mean take a look at Communauto website & app. Can't they do better ?

Yup. That's why I chose car2go in the first place. Communauto looked too amateur. But maybe it's good enough? I'll try it.