I called and got a refund, but I also told them I wanted a $25 'convenience fee' --
They paid it.
The issue was that the prime was a $99 charge and I just paid rent. Their $99 made my account go negative and I got an overdraft fee.
So I told Amazon I wanted a convenice fee for my time having to call them and to pay me the overdraft fee.
The guy put me on hold for a few minutes - then came back and agreed. and I got my $99 plus $25 that I asked for.
I called and got a refund, but I also told them I wanted a $25 'convenience fee' --
They paid it.