Any time you have a human element to a process, there are bound to be unforseen consequences. For all we know, their review process could be devoid of SLAs for completing reviews and Agents could sit on reviews for months for arbitrary reasons because no one is following up on them.
We're a large NFP but not a particularly large organization so I'm not sure if we get preferential treatment but our business lead has a direct point of contact with an App Store representative and has used it to get extended information about and, from our perspective, force through Apps releases stuck in review.
He isn't the type of person to sit idly by when a process is taking an abnormal amount of time so part of me thinks it isn't a case of preferential treatment but rather the squeaky wheel getting the grease.
I'm sure having someone he can get on a phone and hold accountable goes a long way. I'm still unclear how he managed that.
We're a large NFP but not a particularly large organization so I'm not sure if we get preferential treatment but our business lead has a direct point of contact with an App Store representative and has used it to get extended information about and, from our perspective, force through Apps releases stuck in review.
He isn't the type of person to sit idly by when a process is taking an abnormal amount of time so part of me thinks it isn't a case of preferential treatment but rather the squeaky wheel getting the grease.
I'm sure having someone he can get on a phone and hold accountable goes a long way. I'm still unclear how he managed that.