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30 year veteran. Also did a fair amount of UI and technical writing.

"...the right abstraction can make all the difference."

Word.

I developed my own heuristic: If it's hard to explain, you probably did it wrong.

Meaning: The right mental model can make all the difference.

Multiple times, I have revisited complicated user facing problems, simplified things, which improved the UI, the implementation (code), docs, etc.



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