They are copying Apple [1]. It's supposed to demonstrate strength, since most competitors try to pretend that the competition doesn't exist. To me it always came off as really dumb and self-important in the most cringing of ways.

[1] http://www.historyvshollywood.com/reelfaces/jobs-apple-welco...

Yeh, we know how that turned out for Apple in the 80s/90s :)

Off topic note here: Apple forecasts a "logarithmic leap". I have never heard that term. Logarithmic growth is sub linear and doesn't seem like something akin to a leap. Usually you would go with "exponential". Just seemed like odd wording.

Logarithmic growth is a more accurate description of the actual growth and on a limited interval grows faster than linearly.

It's symbolic of the typical winner-take-all markets in the IT sphere, unlike the term exponential, which is constantly misused and inaccurate in most cases (except, perhaps, for Moore's law on a limited time interval)

Well they weren't wrong, growth leveled off to nothing. More a reverse logarithmic graph.

That was a much older, dumber Apple. They would never do that now.

They wouldn't do it now because they're not the underdog. When you're big, you try to look small. When you're small, you try to look big.

The "do it with love" part is especially funny as their support doesn't actually give a shit what their customers think or feel. They'll happily give you absolute bottom-of-the-barrel effort canned copy-paste responses to carefully written and considered bug reports, indicating the agent neither actually read nor remotely understood what you were writing about.

Slack doesn't have a box to stand on to tell others how to treat people.

That part was almost unreadable, it was so cringe worthy. "Made with Love" movement is a meme in itself at this point.

At the risk of sounding like a grump, something about the emojis in software movement really aggravates me. When I see "Made with love" or the hideous heart eye smiley, something makes me just not want to use the software that's showing it.

I agree. I guess it is to seem more like buddies, I think it is strange dynamic. I am paying for the product, I don't want an emoji response.

Strange, I was very impressed with Slack support.

After experiencing the train wreck that is Skype, I'm definitely not getting my hopes up for another Microsoft chat app.

I'm not saying that MS' support will be any better. Just that "you get an actual person to talk to AND they actually know a little AND might even help you if your issue is simple enough" doesn't quite make the grade for "treats customers with love".

I had the understanding that Slack never used bots when responding to support requests...

Sometimes even biological people fail the Turing test.

This is the opposite of my experience

You're about 4 months late on that, since the Windows 10 upgrade offer expired in July.

Ah yes, forget the Microsoft of 4 months ago. The Microsoft of today would never do that!

Yes. When the Windows 10 offer expired, there was no incentive left to advertise it. Windows 7 users that want upgrades now have to go to a store and buy said upgrade.

But don't worry, you can continue parroting that line for another 20 years like "embrace, extend, extinguish". It's not like people make mistakes and learn from them. That never happens.

I believe the issue we are discussing is customer support. MS used manipulative techniques to supply this supposedly amazing offer. No way to refuse the so-called "offer", which of course leads to repeated nagging to add a ton of impedance to those who would have otherwise resisted upgrading, finally culminating in unexpectedly bricking the computers of some users who were perfectly happy with what they already had paid for.

I had a old Windows 7 laptop which I updated to Windows 10, and promptly the touchpad right click stopped working. I didn't really need that laptop at that point, so I just threw it away and also decided that I am never going to use Windows OS after that point unless forced to for work purposes.

To me, this "offer" takes top spot as the current gold standard for shitty support.

Or they go here and pinky-promise they use the magnifier: https://www.microsoft.com/en-us/accessibility/windows10upgra...

It sounds like you had a bad experience. I found Slack support to be pleasant and very helpful when we migrated from our previous solution to Slack (I haven't needed to interact with them since).

That was actually how I found out about Teams to post this. Slack didn't do themselves any favors with that post.

All Office 365 customers who are on Slack must be seriously considering moving over to Microsoft Teams right now. They are basically letting them know they have an alternative.

Yep, I had never heard of Teams but now am going to consider it for my startup.

What's even more amusing on their online posting, they have hidden responses:

> The author has chosen not to show responses on this story. You can still respond by clicking the response bubble.

So not only is the arrogance higher than ever, you can throw cowardly in there as well.

I didn't appreciate this either...and am curious if the "image" of disabling comments was considered.

I've got an evil grin on my face just thinking about Microsoft's response to Slack. I hope they respond and I hope they don't let me down -- there's a prime opportunity here.

I want "Dear Slack, lol."

They should just respond with a giphy gif.

I vote for Ace Ventura, "I have eexxxxxorcised the demons!"

"Dear Slack, resistance is futile."